Last updated: June 2026
At Crown Cravings, every cake is handcrafted in small batches with care. Because our products are perishable, made-to-order food items, our refund policy reflects both our commitment to your satisfaction and the realities of small-batch baking.
You may cancel or modify your order at no charge before payment has been made. Once payment has been completed through Square and your order has entered production, cancellations may not be possible, as ingredients and baking time have already been committed.
If you need to cancel an order after payment, contact us as soon as possible at 954-937-7524. We will do our best to accommodate cancellations made within 24 hours of payment, provided baking has not yet begun.
We stand behind every cake. If your order arrives damaged, incorrect, or not as described, contact us within 48 hours of delivery or pickup and we will make it right — through a replacement, partial refund, or full refund, depending on the situation.
To request a refund or report an issue with your order:
We review all refund requests on a case-by-case basis and will respond within 1–2 business days.
Refunds will generally not be issued for:
Approved refunds will be processed back to the original payment method through Square. Please allow 3–5 business days for the refund to reflect on your statement, depending on your bank or card issuer.
Due to the advance planning and ingredient ordering required for bulk and corporate orders (24+ units), cancellations for these orders must be made at least 5 business days before the scheduled delivery/pickup date to be eligible for a full refund. Cancellations made after this window may be subject to a partial refund to cover ingredient and labor costs already incurred.
Questions about a refund or your order?